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1. Privacy Policy

The Privacy Policy outlines how the company collects, uses, stores, and protects users’ personal information. The main points to include are: introduction, data collection, use of information, data sharing, user rights, and contact.

  1. Introduction
    Welcome to Spanish Global Learning, a space created especially to accompany you on your Spanish learning journey. For us, your privacy and the security of your personal data are a priority. We know that in the learning process, it is essential to feel in a safe environment where you can concentrate solely on your classes and achieving your goals. That is why we have prepared this Privacy Policy, in which we explain to you, clearly and transparently, how we manage the personal information you share with us.

When you enroll in our courses or use our services, it is likely that we will need to collect some personal data, such as your name, email address, and learning preferences. This information allows us to offer you a personalized educational experience and help you progress in the most effective way possible. We want you to have the assurance that we will only use your data for legitimate purposes, always under strict security measures and in compliance with current data protection regulations, such as the General Data Protection Regulation (GDPR).

We understand that each student has unique concerns regarding their privacy. That is why, at Spanish Global Learning, we strive to maintain a respectful and ethical approach in handling your data. Our mission is to accompany you in your learning, giving you the peace of mind that your information is in good hands. If at any time you have questions or want to know more about how we protect your data, we are here to help: you can contact us at info.spanishgloballearning@gmail.com.

Thank you for trusting Spanish Global Learning for your Spanish studies. We want you to enjoy this learning journey with the security and peace of mind you deserve.

 

  1. Data Collection
    To offer you an optimal and personalized online learning experience, at Spanish Global Learning we collect certain personal data that allows us to provide you with the services you need, tailored to your interests and learning level. The information we may request includes:
  • Identification Data: such as your full name, email address, and phone number. This data is essential for creating and managing your account on our platform, as well as for keeping in touch with you regarding the development of your courses, important changes, or any issues that may arise.
  • Payment and Billing Data: such as your credit or debit card information, PayPal account, or any other payment method you use. This data is used exclusively to process payments for your courses and subscriptions. To ensure maximum security, we work with external payment providers that comply with international security standards (such as PCI-DSS), ensuring that your financial data is handled securely and responsibly.
  • Profile and Preferences Information: such as the level of Spanish you are interested in, your learning objectives, and content preferences. This data helps us tailor our courses and recommendations so that you can progress according to your specific needs, offering you a personalized and effective learning experience.
  • Usage and Navigation Data: we collect information about how you interact with our website, such as the pages you visit, the time you spend in each section, and the activities you perform on the platform. This information, which is collected anonymously through cookies and analytics tools, allows us to improve the usability of our page, identify areas for improvement, and optimize the user experience for all our students.
  • Communication Data: any message you send us, whether through email or chat, is also stored to respond to your inquiries, manage your requests, and continuously improve our customer service.

All collected information is treated with the utmost confidentiality and is used exclusively for the described purposes, always in compliance with current data protection regulations. Remember that, at any time, you have the right to access your data, update it, object to its processing, or request its deletion if you wish. You can do this by contacting us at info.spanishgloballearning@gmail.com

Thanks to this information, we can offer you an experience at Spanish Global Learning that adapts to your needs and supports you in every step of your Spanish learning journey.

  1. Use of Information
    At Spanish Global Learning, we use your personal data with the aim of providing you with a safe, personalized, and high-quality educational experience. The main uses of your information are:
  • Create and Manage Your Account
    We use your data to create a personalized account on our platform, where you can access the courses, resources, and exclusive content we offer. With this account, you will be able to track your progress, manage your learning preferences, and access the educational services and materials you need to advance in your study of Spanish.
  • Process Your Payments and Subscriptions
    Your financial data is used solely to manage payments for your courses and subscriptions. This allows us to ensure a fast and secure transaction, and, in the case of recurring subscriptions, facilitate automatic renewals so you can continue learning without interruptions. For greater security, we work with certified payment platforms that comply with financial data protection standards.
  • Send Important Notifications
    We communicate with you to inform you about relevant topics such as updates to the courses you are enrolled in, changes in our policies, new features and available content, or subscription expiration notifications. We may also send you reminders to help you maintain your study pace and achieve your goals. Our purpose is to keep you informed of any aspect that can improve your experience on the platform.
  • Personalize Your Experience on the Platform
    We use your preferences and usage data to tailor the platform to your needs, showing you content and resources that match your level and learning style. This includes course recommendations, additional materials, and practice suggestions based on your specific goals, so you can advance in your Spanish learning effectively and personalized.
  • Improve the Quality of Our Content and Services
    The information on how you use the platform allows us to identify areas for improvement and make adjustments to offer you a smoother and more satisfying user experience. We analyze the feedback we receive from students and study the usage patterns of the platform to constantly update courses, improve website usability, and ensure that the content is relevant and accessible for all learning levels.
  • Respond to Your Inquiries and Provide Support
    We use contact information and the messages you send us to resolve doubts, handle your requests, and help you use the platform. Our support team is always at your disposal to ensure that your experience at Spanish Global Learning is positive and enriching, from the moment you enroll until you achieve your learning goals.

Our commitment is to manage your personal data in a transparent and secure manner, using it only to improve your experience and ensure that you get the most out of our platform. If at any time you have questions or need help managing your data, you can contact us at info.spanishgloballearning@gmail.com.

  1. Data Sharing
    At Spanish Global Learning, we are committed to protecting your privacy and keeping your personal data secure. Your data will not be shared with third parties unless it is strictly necessary for the following purposes:
  1. Compliance with Legal Obligations
    In specific cases, we may be required to share your information to comply with regulations or legal requirements, such as responding to requests from competent authorities, fulfilling tax obligations, or cooperating in legal investigations. In these cases, we will only share the minimum required information and only with duly authorized entities.
  2. External Service Providers
    To provide an optimal experience, we work with external service providers who help us manage certain aspects of the platform, such as payment processors, web hosting services, marketing tools, and technical support. These providers receive limited access to the information necessary to perform their functions on our behalf and are obligated to protect your data and use it solely for the purposes stipulated in our collaboration agreements.
  3. With Your Explicit Consent
    In circumstances where data sharing is not covered by the above cases, we will always seek your explicit consent before transferring any information to third parties. This may include situations where you wish to participate in special programs, educational collaborations, or third-party initiatives with whom we work to offer you additional content. You will always have the option to accept or decline participation in such activities.
  4. Anonymous Analysis and Statistics
    In some cases, we may share anonymized and aggregated data with third parties, such as business partners or industry analysts. This data does not contain any information that can personally identify you and is used exclusively for statistical purposes, trend analysis, and improving our services.

We ensure that all our external collaborators comply with the applicable data protection regulations and have implemented adequate security measures to safeguard your information. If you have any questions about how and with whom we share your data or wish to revoke your consent, you can contact us at info.spanishgloballearning@gmail.com.

Spanish Global Learning is committed to ensuring the privacy and security of your personal data at all times.

  1. User Rights
    As a user, you have the right to access, rectify, and delete your data, as well as to object to the processing of your personal data. You can exercise these rights by contacting our support team at info.spanishgloballearning@gmail.com.
  2. Contact
    For inquiries about our Privacy Policy, contact us at: info.spanishgloballearning@gmail.com

3. Legal Notice

The Legal Notice establishes the identity of the person responsible for the website and the terms of use.

Example Text:

Website Responsible Party

  • Company Name: [Company Name]
  • Address: [Company Address]
  • Email: [contact email]
  • Phone: [contact number]

Terms of Use
By accessing and using our website, the user agrees to the following terms:

  • The content of this website is for informational and educational purposes only.
  • Reproduction, distribution, and use of the content without our consent are prohibited.
  • We are not responsible for any errors or omissions in the content nor for any damages caused by the use of the information.

Jurisdiction and Applicable Law
Any dispute arising from the interpretation or use of this website shall be subject to the legislation and courts of the country where the company is registered.


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